Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, maintain security, and optimise our services in accordance with United Kingdom data protection and gambling regulations. By accessing and using our website, you acknowledge and accept the practices outlined in this policy. Last updated: January 19, 2026.
Understanding Cookies and Tracking Technologies
Cookies are small text files stored on your device that enable websites to recognise users, remember preferences, and track browsing behaviour. On our gaming platform, cookies serve multiple purposes including authentication, fraud prevention, player account management, and service improvement. In addition to cookies, we utilise similar technologies such as web beacons, pixel tags, local storage, and session storage to collect information about your interactions with our platform.
These technologies work collectively to provide a seamless gaming experience whilst maintaining the security standards required by the Gambling Commission and other relevant UK authorities. We are committed to transparency regarding data collection and provide you with comprehensive information about how these technologies function on our site.
Types of Cookies We Use
Our platform employs several categories of cookies, each serving distinct functions. Understanding these categories helps you make informed decisions about your privacy preferences and how your data is processed during your gaming sessions.
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Enable core platform functionality including login, account access, payment processing, and security verification. These cookies are necessary for the platform to operate and cannot be disabled without losing functionality. | Session or 12 months | Session ID, authentication tokens, CSRF protection, security parameters |
| Functional Cookies | Remember your preferences such as language selection, currency choice, game history, and personalised settings to enhance user experience and reduce repetitive data entry. | 1 to 2 years | Language preferences, account settings, favourite games list, volume settings |
| Analytical Cookies | Track platform usage patterns, user behaviour, game performance metrics, and technical issues to help us optimise services and identify improvement opportunities. | 1 to 2 years | Google Analytics, Hotjar, custom analytics tracking, performance monitoring |
| Marketing Cookies | Enable targeted advertising, retargeting campaigns, promotional offers, and affiliate tracking to deliver relevant content and measure campaign effectiveness across platforms. | 30 days to 2 years | Facebook Pixel, Google Ads, affiliate cookies, conversion tracking |
| Third-Party Cookies | Provided by external partners for analytics, advertising, payment processing, and compliance purposes, subject to their respective privacy policies. | Variable | Payment processors, affiliate networks, analytics services, advertising platforms |
Legal Basis and Regulatory Compliance
Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003, the General Data Protection Regulation, and the Gambling Commission’s operational standards. We obtain explicit consent for non-essential cookies through our cookie banner before any tracking data is collected from your device.
Essential cookies necessary for platform security, account management, and statutory gambling compliance are deployed without prior consent, as permitted under UK data protection legislation. However, we provide clear information about these cookies and respect any privacy preferences you express.
Third-party service providers including payment processors, analytics platforms, and advertising networks operate under their own privacy policies. We ensure these partners comply with UK and European data protection standards before integrating their services into our platform.
Managing Your Cookie Preferences
You have comprehensive control over non-essential cookie usage on our platform through multiple methods. Upon your first visit, our cookie consent banner presents detailed options for accepting or rejecting specific cookie categories based on your preferences.
- Access your account settings and navigate to the Privacy and Preferences section
- Locate the Cookie Management panel displaying all active cookie categories
- Toggle individual cookie types on or off according to your preferences
- Click “Save Preferences” to implement your selections immediately
- Re-access the cookie preferences panel at any time to modify your settings
- Receive confirmation of your preference changes via email notification
Your cookie preferences are stored in a secure preference cookie that persists across multiple visits. Clearing your browser cookies may reset your preferences, requiring you to configure your settings again. We recommend maintaining your preference selections to ensure consistent privacy protection across sessions.
Disabling Cookies in Your Browser
If you prefer to manage cookies at the browser level rather than through our platform interface, most modern browsers provide built-in cookie management tools. Instructions for disabling or restricting cookies vary by browser type and operating system.
- Google Chrome: Open Settings, select Privacy and Security, choose Cookies and other site data, configure your preferred cookie restrictions
- Mozilla Firefox: Access Preferences, navigate to Privacy and Security, adjust Cookie Settings to block or delete cookies according to your requirements
- Safari: Open Preferences, click Privacy, select Cookie Management and adjust your tracking prevention settings
- Microsoft Edge: Open Settings, select Privacy and Services, configure Cookie Management options for your desired protection level
- Opera Browser: Choose Preferences, access Privacy and Security, manage Cookie Settings to suit your privacy needs
- Internet Explorer: Open Internet Options, select Privacy tab, adjust cookie handling settings using the slider control
Please note that disabling essential cookies may prevent you from accessing your gaming account or completing transactions. We recommend maintaining essential cookies enabled whilst restricting only non-critical tracking technologies if you prefer enhanced privacy.
Your Privacy Rights and Opt-Out Options
Under UK data protection law, you possess several rights regarding personal data collected through cookies and similar technologies. You can request access to information about what data we collect, how we use it, and who has access to your information. Additionally, you have the right to request correction of inaccurate data, deletion of unnecessary information, and restriction of processing for specific purposes.
For marketing communications, you can unsubscribe at any time through the preference centre or by clicking the unsubscribe link in promotional emails. We respect do-not-track signals from your browser, though our compliance with these signals may be limited by essential platform functionality requirements.
To exercise any of these rights, contact our Data Protection Officer through the contact information provided on our website. We will respond to your request within thirty days, providing clear information about your data and implementing your preferences promptly.
Updates and Policy Changes
This Cookie Policy may be updated periodically to reflect changes in our technology, regulatory requirements, or business practices. We will notify you of any material changes through email or prominent website notification. Your continued use of our platform following policy updates constitutes acceptance of the revised terms.
For questions regarding this policy or our cookie practices, please contact our compliance team immediately. We remain committed to protecting your privacy whilst providing the exceptional gaming experience you expect from our platform.